Autopartsmaster.shop’s Satisfaction Guarantee
At autopartsmaster.shop, we strive to ensure your complete satisfaction with every purchase. We firmly stand behind the quality of our products and provide a clear and straightforward refund and return process.
1. Return Window
You have a 30-day window from the date of package receipt to request a return or refund. For an item to be eligible for return, it must be unworn, unwashed, and in its original condition.
2. Shipping Issues (Lost or Damaged)
Lost in Transit: In the event that your package is confirmed lost by the carrier, we assume full responsibility. We will either provide a full refund or arrange for a free reshipment.
Damaged Arrival: If your item arrives damaged, please reach out to us at [email protected] within 48 hours of delivery, accompanied by photos of the damage. We will promptly arrange for a refund or a replacement.
3. Customized Items
Please be aware that personalized/customized items are final sale, except in cases where they arrive defective or with a printing error. In such instances, we will reprint and reship the item at no cost to you.
4. How to Start a Request
All return or refund requests must be initiated by contacting our customer support email: [email protected]. We will respond to your inquiry within 1 business day. When emailing, please include your order number and the reason for the request.
5. Refund Processing
Approval: Once your request is approved, the refund will be issued to your original payment method.
Timeline: You can typically expect to receive your refund within 1 – 3 business days. Please note that the exact time for the funds to appear in your account depends on your financial institution.
6. Return Shipping
If the return is due to our error (defective or wrong item), we will cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.
7. Contact Us
Email: [email protected]
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)